In September 2013, the Director of the Arizona Registrar of Contractors, William A. Mundell, announced significant changes to the agency’s complaint process. One such change was that the ROC, rather than the complainants, would decide whether citations would issue. In other words, the ROC now decides whether the evidence provided by complainants and gathered by investigators warrants a citation, instead of simply allowing complainants to request one.
According to Mundell, this change was necessary because citations were issued in response to 36% of the complaints filed in Arizona in the 10 years before the change. By contrast, contractor licensing agencies in other states issue citations in response to only about 5% of complaints.